Refund Policy

We want you to be satisfied with JobMason. This policy outlines when and how you can request a refund for your monthly subscription.

All JobMason plans are billed as recurring subscriptions. Creating Mason Packs, tracking applications, and viewing analytics are always free. Plans only apply to AI-generated materials inside your packs - resumes, cover letters, emails, and Q&A answers.

Standard refund window: If you are not satisfied with the Service, you may request a full refund within 7 days of your initial subscription purchase, provided you have run no more than 3 AI generations during that period.

EU / EEA / UK customers - 14-day right of withdrawal: If you are a consumer resident in the European Union, European Economic Area, or United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of subscription start without giving any reason, under EU Directive 2011/83/EU and equivalent UK law. By starting to use AI generations during this period, you expressly request that we begin performing the service immediately and acknowledge that you will lose the right of withdrawal once the service has been fully performed. If you have generated AI content during the withdrawal window, we may charge a pro-rated amount for what has already been performed.

After the applicable refund window, or if you have run more than 3 AI generations under the standard window, the current billing cycle is non-refundable. You may cancel at any time and continue using the Service with your full plan limits until the end of your current billing period.

Recurring renewals are non-refundable. If you do not wish to be charged for the next billing period, please cancel before your renewal date.

If you have a billing concern, please contact us first at contact@vantaso.org before initiating a chargeback with your bank or card issuer. We respond to refund requests within 3 business days and will work with you in good faith to resolve any issue.

Filing a chargeback without first contacting us - or filing a chargeback after a refund has already been issued or denied for legitimate reasons - may result in:

• Suspension of your account while the dispute is investigated
• Termination of your account if the chargeback is determined to be fraudulent or in bad faith
• Recovery of associated chargeback fees and any outstanding balance

We submit transaction evidence (timestamps, IP, generation logs, agreement to these Terms) to the card network when responding to a dispute. This evidence is retained for compliance purposes.

If you upgrade or downgrade your plan, the change takes effect at the start of your next billing cycle. No partial refunds or prorated credits are issued for the remainder of the current cycle when changing plans.

If you experience a technical issue that prevents you from generating, receiving, or downloading your application materials, we will either:

• Re-run the affected AI generation without counting it against your plan limit, or
• Issue a credit or refund at our discretion for the affected period

To request a refund, email us at contact@vantaso.org with the following details:

• Your account email address
• Date of purchase
• Subscription plan (Weekly, Monthly, or 3-month)
• Reason for the refund request

We aim to review and respond to all refund requests within 3 business days. Approved refunds will be processed to your original payment method within 5–10 business days.

Refunds will not be granted in cases where:

• The account was used in violation of our Terms & Conditions
• The refund request is made outside the eligible window
• AI generation usage exceeds the stated refund limit
• The request is a duplicate or repeated abuse of the refund policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

If you have questions about this policy or need help with a refund, reach out to us at contact@vantaso.org.